A journey and a cross with AIG's "lawsuit"

The "case" was formed by: deciduous destroyed glasses

AIG, they looked at familiar? from the beginning of this year, it will always start the TV Akira, is typical of the United States financial crisis, and later became the topic title that my mom asked: it is not a failure, why the old advertising? Baidu encyclopedia says: AIG, AIG (American International Group) — global market value of the largest insurance companies.

Let me and others, do not buy stock, second only to buy insurance in China, even with the AIG night also.

Happens, the Spring Festival travel to Singapore, the big four in Singapore Zoo early are deciduous destroyed glasses, this what happens in my travels in remember very detailed http://www.ctrip.com/community/itinerarywri/1234535.html.

This, let me pull up with AIG! start is the relationship between such claims to the Zoo, in Singapore is only seeking to Zoo "uniform insurance company message reply".

All formal "case" is from my back started ...

The "case" of the first half: pay more to pay few who say

Back to Beijing, a lady called mail and phone, several repeated remains: 200 Yuan.

There were looked down upon the feeling: I'll be bad, incompetent, or a pair of glasses only value 200 dollars right? so I protested: complaints to the STB!

16 March, I received a letter from @ aig.com letter.

This letter is long, mainly kept on "reply", the original Lady, non-Zoo, also non-insurance companies, and may be acting. Her permission to meet my requirements, go directly to the AIG. At this point, I started with AIG direct played "lawsuit".

Singapore while Chinese accounted for the majority, although the official language is Chinese, but they are the instruments with the English, and claimed that not a Chinese characters.

I look at this level of professional English, could hardly be difficult, but do not understand. So basically have focused on the need for improved communications, AIG is responsible for the case of Mr. Chen has first call on me. To be honest people really professional conduct, not hastily Xu, dignified, started playing my mobile, I love dearly, let him fight plane, he called plane, can he then barely passable by Chinese level, has been my colleagues even hang up twice.

Also said that the lawsuit itself, the first phone call, he said that AIG in Beijing also has business and his colleagues told him the price of glasses in China can buy.

My answer is: it may be the students, who are a fashion style mirror does not suit me. Second to my old, pair of glasses can take a long time, the quality is always better, I had some of those glasses is wuliubai dollars allocated to say I also called spirit compensation, subsequent trips are affected.

Mr. Chan said subsequent impact cannot be quantified, for example, you bought a concert ticket, not as, tickets can be claimed.

So our discussions focused on the glasses. "Then, 500 dollars, do you think?"

"My glasses of grades, and was five $ 600, but now the same quality of what is the price, I do not know.

”

"You can find a price for our reference? if so, you go to the mix, and then the invoice as a photo to us, we put the money remitted to you.

”

So I went to that mix the company asked the price of the same brand glasses, replied that this brand is gone, what about stalls.

I tend to take a close-up of broken glasses leg, because there the brand logo. And go to another shop asked the price of the same grade is adopted for glasses, the answer is 500 dollars and couldn't. Then write the message, I use Chinese, they can read. So the phone again: two programmes between 500-800, we discuss a number directly to me, as compensation. Or 800 limit accountable.

Then go to the glasses shop a pre-selection, played a variety of discounts, but also $ 831.

Do I own a $ 31? have bargaining power, the exodus of unpaid quotation took photos from the past. The answer is this: well, to get the invoice. At the same time, email me a recognizance instrument, let me check out words, photography sends email to him.

At the end of April, I put the glasses money paid, took photos of invoice, together with the signed instruments of the e-photo with email to AIG, and in accordance with the request to the account, address and other information.

I remember the letter also wished him "labour day happy".

The "case" in the second half of how payment can count:

Eyes and looked at the "case" is about to end, after all, with a paid new glasses, and may be accompanied by a paid me for life, so also can be considered satisfactory.

19 may, Mr. Chen received the "yesterday posted 831 Yuan" e-mail. 22 may, the ICBC Haidian sub-branch of received Tel: an amount of US dollars into account, but your account is to reform of the Renminbi. I put aside for ICBC gave me a list of fax, contact AIG:

"I ask you, you are sure to give me, I do not have foreign currency RMB account or currency accounts.

Please withdraw the money, and other ways to fulfil your promise to pay RMB. "Mr. CHAN could not give in to the money order child over there with their cover a number of SGD, need to be able to bend synthesis for my 831 Yuan, and the letter also placed special emphasis on: the remittance is out. "However, is not just into US dollars converted into RMB nor to 831 element, this is going on?" and "we have paid the fee, and there's something that we cannot be responsible. ”

I then asked Haidian sub-branch, people say that their requirements are requirements, to what money is what money, we won't go.

As for how much, how to, how much is. This is not a zombie here? I think 95588. This phone difficult, always busy, finally I got up early to go 6 o'clock, dial!

Real deficit this phone, long knowledge: first foreign currency sinks in, ICBC does not automatically go RMB.

Secondly the currency into ICBC are to go in line, SGD go United States Morgan, you least that part of the money is received by the intermediary. Its three Singapore meeting SGD came in, as long as the Singapore Branch of ICBC to handle can be removed in line.

Reporting to Mr. Chen, he began to stop: we paid.

Can you tell me to my 831 Yuan, I didn't receive it, can't you regardless? few say that back and forth. Anyway, that money into my account. I'm with Haidian sub-branch said returned, they said: you ask for is to pay the fees, what should we do? "operators by account, we will not send a letter in the past, let them apply for refund. "Or I own one!

In this period, a letter to Mr. Chen has an auto-reply: travel.

Previously had, but most of the week is back, this time as long as a month. I'm a little restless. In a letter from the CC before everyone out, 7 July, I issued a "threat", I said:

From China's Spring Festival (January 2009) has been dragged to now, there is still no final end.

Recently, continue, keep in touch with me, Mr. Chen, suddenly "disappeared", and I hope that AIG also exists, but it was to win!

I want to be within seven working days to continue consultations with letters, not bureaucratic procrastination! so small of a case, such a perpetuation of AIG, not so! want me to put a superior complaint? tell me their contact information, or I can assure the STB complaints I encounter?

A week later, Mr. Chen's reply to, or the original argument.

I don't promise to:

Glad that you still can and I continue to discuss the case.

First of all, I as an injured party, and had paid RMB optical section 831, you repeatedly emphasized that you have already paid this amount of money to ignore what I received, it is not reasonable.

Secondly, your company is a financial entity, should be better than as individuals I know more about international exchange of links, in the middle of your finger again and again, let me bear the losses that are not human.

Finally, I have no more currency account, you have to explain you the Bank explains to me, but I never received, it is likely to have been returned, you think how to do?

Since such a hassle, I suggest: If you can put 831 Yuan to my friends in Singapore, to her home, or I have the opportunity to visit the new time to me.

Of course, in this connection, I also wish to seek the advice of my friend.

Moreover, they developed a settled instruments, clearly write 831 Yuan, I hold it down.

July 27, I finally got to wait until such a letter:

Please advise what is the shortfall amount in Singapore Dollar?

Nothing here should be misconstrued as an admission to make further payment under the policy.

After a Word, it is the "official", several friends to help me see, generally say is this: the first issue is not to say that they are going to pay me.

I replied that: are different, who knows what is poor. I now only require your company commitment of 831 Yuan, the more I do, the less I do not agree with the last also brought! "is full of emotional words: If there is no concept of Singapore, autumn and winter, living in temperate zone of Beijing, I have waited from winter to summer, a pair of glasses.

July 28, Mr. Chen to the phone, let me first received a 5 month of that money will go into RMB, then list, they will make the difference, use SGD to my friend write a check.

Get a reply, I agree with Mr. Chen, immediately write a message, as a formal commitment.

I'll hang out account into multiple currencies, and then notifies the Haidian branch.

Weekend morning, running a settlement, the list is e-mail. Will soon receive an official document, AIG is closed in the final instrument, don't know why "lawsuit" fought for so long, and is called, and write, but my name is spelled wrong. I pointed out, Mr. Chan said does not affect what, besides a cheque has been to my friend sent out.

August 15, the friend's e-mail to: cheques received!

The "case" of harvest: don't abandon, never give up, never too old to learn

First of all, certainly one of the standard operation.

Little loss is consistent pursuit of domestic and foreign insurance companies, but they are not willing to listen to insist that the claimant's view and accept it.

Secondly, the claimant must not fear of the trouble.

Although us.maerry after winter, snap into the Castle not to relax, think they are going to hang on.

Third, learning a lot of knowledge.

Communication from the insurance company, the bank remittance, absolutely be considered practical, if not the "lawsuit" estimate I is for life and no opportunity to learn.

Of course, this experience and experience, not necessarily all worked well, not everyone encounters, wish you all the CityGuide go smooth.